Refund policy

Return and Refund Policy

At lina.y, we strive to ensure our customers are satisfied with their purchases. To maintain the quality and standards of our products, we do not accept returns or issue refunds for any orders. This policy is in place to ensure every customer receives a high-quality product in pristine condition.

We encourage all customers to:

• Carefully review product details, descriptions, and size charts before making a purchase.

• Ensure all aspects of your chosen product align with your preferences prior to completing your order.

 

If you believe your item is faulty or defective, please email us at lina.yd.team@gmail.com with the following details:

• Your order number.

• A description of the fault or defect.

• Photos of the item showing the issue.

We will review your claim and work with you to resolve any concerns as quickly as possible.

We do our best to provide clear and detailed product information, but it is the customer’s responsibility to ensure they select the correct size, colour, and product.

Please note:

• We cannot be held responsible if the wrong size or color is chosen.

• We are not responsible for any misunderstandings due to misreading product descriptions, size charts, or other details.

• In the case of a cancelled order, card processing fees are non-refundable and will be deducted from the total refund amount.

For any questions or further assistance, please contact us at lina.yd.team@gmail.com.